How to Protect Your Personal Information

Fraudsters often create a sense of urgency to provoke you to take action immediately. There is no need to respond instantly to an email request.

First, consider carefully whether the business in question would have sent you the request.

  • Did you sign up to receive marketing emails from the company?
  • Did you sign up to receive emails notifying you of actions relating to your account (such as your monthly statement is available)?
  • Are you able to locate the information by going directly to the company’s website?

If you are in doubt as to whether or not an email is legitimate, do not respond to it. If you wish to validate whether the communication is valid, a safe alternative is to contact the company directly through familiar channels. Log into the secure message center of the company’s website and send an email regarding your inquiry. Contact the phone number provided on your billing statement or credit card.

If you make the decision to submit sensitive information on a website, ensure that the site is secure (https). HTTPS means that the URL is secure by the use of Secure Socket Layer (SSL) technology protocol.

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